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These services are not part of the life insurance policy and are provided by Teladoc Health International, S.A.U., or another similar entity, acting as an independent data controller, as long as the insurance policy remains in force. BanSabadell Vida, S.A. de Seguros y Reaseguros reserves the right to cancel or modify these services, which are intended to provide general health information. These services are designed to offer general health and wellness information and advice. The recommendations resulting from these services are based on medical information provided by the customer. These services are provided by independent and specialized companies through agreements with the insurance entity. The insurance entity reserves the right to suspend these services or modify their features and conditions. BanSabadell Vida, Sociedad Anónima de Seguros y Reaseguros, with Tax ID (NIF) A08371908 and registered office at Calle Isabel Colbrand, No. 22, 28050 Madrid. Registered in the Madrid Commercial Register and in the Register of Insurance Entities of the DGSyFP under code C-0557. BanSabadell Pensiones E.G.F.P., S.A., with Tax ID (NIF) A58581331 and registered office at Calle Isabel Colbrand, 22, 28050 Madrid. Registered in the Madrid Commercial Register and in the Register of Pension Fund Management Entities of the DGSyFP under code G-0085. BanSabadell Mediación, a Tied Bancassurance Operator of the Grupo Banco Sabadell, S.A., with Tax ID (NIF) A-03424223, located at Avenida Óscar Esplá, 37, 03007 Alicante, registered in the Alicante Commercial Register and in the Administrative Register of Insurance and Reinsurance Distributors of the DGSyFP under code OV-0004, holding a professional liability insurance policy in accordance with the insurance and private reinsurance distribution regulations in force at any given time.

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General Medicine 24/7

Cared for by a team of family doctors

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Access to a doctor anytime, anywhere. The 24/7 General Medicine Consultation allows you to ask any question related to your health to a general doctor who is available 24 hours a day, 7 days a week.

Our doctors can help you with many medical conditions, such as cold and flu symptoms, infections, allergies... and provide advice on non-urgent medical conditions. Get the care you need in minutes from the comfort of your home, at work or while traveling.

Wherever you are, you can ask any health-related question and get an answer from a doctor.

When necessary, you can also attach any additional medical information (images, reports, tests...) that you have so that our team can evaluate them and, together with your symptoms, have a complete view of your situation.

Contact our team of experts and we will try to resolve any questions you may have.

Who can use this service?

As a Teladoc Health customer you have access to this service at no additional cost.

How does it work?

  • 1Request consultation:

    Choose how you want us to contact you and fill in your information. You can attach reports or images to be evaluated.

  • 2Solve your doubts:

    The doctor will contact you through the channel you have chosen.

  • 3Follow-up:

    Under medical criteria, they may send you prescriptions or reports once the consultation has been completed.

Ask our doctors any questions about your health from the comfort of your home.

This is not an emergency service and below are examples of conditions we cannot treat. If you are feeling severely unwell, we advise you to contact your local emergency services.
What we don't treat: Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant.
  • And remember that you also have the medical team at your disposal 24 hours a day by calling 900101557.
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